Policies
All personalized products from this site are made by Customized Wedding Creations and are protected by applicable copyright laws. All users of this site agree that no credit shall be bestowed upon any other person or company other than Customized Wedding Creations for the design and production of aforementioned products.
Customer Service
Customized Wedding Creations
20 Marshall Avenue
Hamilton, NJ 08610
cherin@customizedweddingcreations.com
866.610.1380
Return/Refund Policy
Blank Aisle Runners
We do not offer refunds of any sort on blank aisle runners purchased from us. All aisle runners are custom cut for each client from larger pieces of fabric. This means that blank items are still considered custom-made as they are custom cut for you. If you are looking for a color match, you must request a fabric swatch prior to purchase to ensure you receive the color you prefer because all monitors show colors differently. No refunds will be made on any purchases because of inaccurate color choice. By placing an order on our site, you agree to these terms.
Customized/Hand-Painted Items
Due to the fact that our items are custom-made, we do not accept returns on any items unless and error has been made on our behalf. In order to process refunds on defective custom items, please contact us. You will be required to return the item to us before any money is refunded. Any defective merchandise must be reported to us within one week of the event date.
Though we try our best to create our hand-painted products to mirror the proof you are sent, there are always differences between the proof and the actual product. Our products are painted by hand which, of course, leads to variations from the computer-generated images. By placing an order with our site, you agree to the possibility of differences.
All products are ordered specifically for each client, so if a fabric change (length, color, type, etc.) is requested prior to work being completed, we will have to charge for the new fabric. By placing an order on this website, you agree to the fact that no material changes can be without charge made after payment is received. This means that if an order is cancelled after payment has been received, only partial refunds are available for non-material items. For example, if you order a customized aisle runner, you would only be able to receive a refund on the customization, not the aisle runner.
Please bear in mind when choosing any of your colors (fabric, paint, parasol, ribbon, glitter, etc.) that all monitors show colors differently. If you are looking for an exact color match, you MUST send us a physical swatch for comparison or request a fabric swatch be sent to you. Otherwise, we will not refund money due to inaccurate color choice.
Limitation of Liability
Customized Wedding Creations shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Customized Wedding Creations has been advised of the possibility of such damages.
By purchasing from Customized Wedding Creations either by our shopping cart, PayPal invoice, orders placed in person or on websites selling our products, you agree to the above terms and conditions.
